Status A fix is being prepared for rollout through the regular TOPdesk release process. We are taking steps to accelerate this process. However, it may take several days before the fix reaches all update groups.
Workaround If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue. To perform a hard refresh, press Ctrl + F5.
Posted Oct 28, 2026 - 14:12 CET
Update
Status We have identified the cause of the blank pages, incorrect layouts, and content that only appears after refreshing the browser. Our teams are currently implementing fixes to address these issues.
We are making good progress and expect to resolve this incident soon.
Posted Oct 28, 2026 - 09:34 CET
Investigating
Blank pages and incorrect layouts
We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only.
Cause We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout.
What you may notice •Blank pages or incorrect layouts. •Content that only appears after refreshing the browser.
To inform TOPdesk you are affected by this issue, please visit My TOPdesk.