Update - Intermittent login and access issues
We have identified that the earlier reported symptoms were caused by two separate issues. This update covers TOPdesk being intermittently unreachable.
Cause
TOPdesk becoming unreachable and then accessible again were caused by a disruption at Cloudflare. The disruption affected connections that pass through an external firewall, such as the one Fortinet provides. As a result, some connections to TOPdesk timed out or received no response.
Status
Cloudflare has implemented a fix and has marked their incident as resolved. We are also receiving the first reports from customers that TOPdesk is working normally again.
What you may notice
•TOPdesk should now be reachable again and login should work reliably.
•If you still experience problems, try again in a few minutes or restart your browser.
What we are doing
If you are still affected, please contact TOPdesk Support.
Oct 27, 2026 - 16:26 CET
We have identified that the earlier reported symptoms were caused by two separate issues. This update covers TOPdesk being intermittently unreachable.
Cause
TOPdesk becoming unreachable and then accessible again were caused by a disruption at Cloudflare. The disruption affected connections that pass through an external firewall, such as the one Fortinet provides. As a result, some connections to TOPdesk timed out or received no response.
Status
Cloudflare has implemented a fix and has marked their incident as resolved. We are also receiving the first reports from customers that TOPdesk is working normally again.
What you may notice
•TOPdesk should now be reachable again and login should work reliably.
•If you still experience problems, try again in a few minutes or restart your browser.
What we are doing
If you are still affected, please contact TOPdesk Support.
Oct 27, 2026 - 16:26 CET
Update - We are continuing to investigate the intermittent issues affecting TOPdesk. Features may work normally at one moment and fail the next. If you experience problems in one browser, another browser may still work.
Reported symptoms include:
•Intermittent login failures in TOPdesk, including My TOPdesk.
•Problems switching between the Self-Service Portal (SSP) and the Operator section.
•Incident details appearing only after refreshing the browser.
•TOPdesk becoming unreachable and then accessible again. This has been reported both within and outside customers’ networks, including in private browsing mode.
We suspect these symptoms may be related to a disruption involving Cloudflare or Fortinet, but this has not yet been confirmed.
We are also investigating blank pages and incorrect layouts, particularly in Imports and Automated Actions. These symptoms appear consistent with a browser cache issue and may vary between browsers. We are working to determine whether they are related to the disruption described above or to a recent change in TOPdesk.
We will update you when there is new information or around 5 PM CET at the latest.
Oct 27, 2026 - 14:11 CET
Reported symptoms include:
•Intermittent login failures in TOPdesk, including My TOPdesk.
•Problems switching between the Self-Service Portal (SSP) and the Operator section.
•Incident details appearing only after refreshing the browser.
•TOPdesk becoming unreachable and then accessible again. This has been reported both within and outside customers’ networks, including in private browsing mode.
We suspect these symptoms may be related to a disruption involving Cloudflare or Fortinet, but this has not yet been confirmed.
We are also investigating blank pages and incorrect layouts, particularly in Imports and Automated Actions. These symptoms appear consistent with a browser cache issue and may vary between browsers. We are working to determine whether they are related to the disruption described above or to a recent change in TOPdesk.
We will update you when there is new information or around 5 PM CET at the latest.
Oct 27, 2026 - 14:11 CET
Update - We are continuing to investigate the underlying cause of these intermittent issues.
To help with our investigation, please attach a HAR file to your incident. Instructions for creating a HAR file are available in KI 11015.
We will provide an update as soon as more information becomes available, or at around 2:00 PM CET at the latest.
Oct 27, 2026 - 11:15 CET
To help with our investigation, please attach a HAR file to your incident. Instructions for creating a HAR file are available in KI 11015.
We will provide an update as soon as more information becomes available, or at around 2:00 PM CET at the latest.
Oct 27, 2026 - 11:15 CET
Investigating - We are currently experiencing issues with:
•TOPdesk login: Users can log in at times, but login attempts fail at other times.
•Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times.
•My TOPdesk login: Users can sometimes log in, while at other times they cannot.
•Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout.
•Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them.
•TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode.
•Emails are not displayed right, preview is not available.
The issue currently affects Microsoft Edge and Google Chrome. Clearing your browser’s cache may resolve the issue.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 7470.
Oct 27, 2026 - 10:11 CET
•TOPdesk login: Users can log in at times, but login attempts fail at other times.
•Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times.
•My TOPdesk login: Users can sometimes log in, while at other times they cannot.
•Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout.
•Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them.
•TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode.
•Emails are not displayed right, preview is not available.
The issue currently affects Microsoft Edge and Google Chrome. Clearing your browser’s cache may resolve the issue.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 7470.
Oct 27, 2026 - 10:11 CET
Investigating - Blank pages and incorrect layouts
We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only.
Cause
We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout.
What you may notice
•Blank pages or incorrect layouts.
•Content that only appears after refreshing the browser.
To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Oct 27, 2026 - 16:27 CET
We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only.
Cause
We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout.
What you may notice
•Blank pages or incorrect layouts.
•Content that only appears after refreshing the browser.
To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Oct 27, 2026 - 16:27 CET
About This Site
This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.
Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes
AU1 SaaS hosting location
Operational
BR1 SaaS hosting location
Operational
CA1 SaaS hosting location
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EU1 SaaS hosting location
Operational
EU2 SaaS hosting location
Operational
EU3 SaaS hosting location
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EU4 SaaS hosting location
Operational
EU5 SaaS hosting location
Operational
EU6 SaaS hosting location
Operational
NO1 SaaS hosting location
Operational
UK2 SaaS hosting location
Operational
US2 SaaS hosting location
Operational
My TOPdesk
Operational
Functionality malfunction
Partial Outage
General notifications
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Operational
Degraded Performance
Partial Outage
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Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.