Minor Service Outage

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.6 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU6 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
Functionality malfunction ? Partial Outage
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 23, 2025

No incidents reported today.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
RESOLVED: Major: EU1 disruption
Resolved - The EU1 hosting disruption has been resolved. All environments are operating normally, and no further issues have been detected. An RCA will be published once the investigation is complete.
Aug 20, 11:15 CEST
Monitoring - All customer environments, including mail import and file uploads, are now operational. We will continue monitoring the situation and plan to close the incident after successful verification. A root cause analysis (RCA) will be completed and published on the status page. Customers still experiencing issues should contact support.
Aug 20, 10:50 CEST
Update - Mail import and file uploads may be affected by this major disruption. Some systems have been restarted, and overall system health is improving.
Aug 20, 10:29 CEST
Update - Our engineers are investigating networking issues in the EU1 hosting location. We have opened a support ticket with Microsoft. While some customers can access their environments again, our monitoring still indicates ongoing problems.
Aug 20, 09:41 CEST
Investigating - We are currently experiencing disruptions with the EU1 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 08 4429.
Aug 20, 08:49 CEST
Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

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