All Systems Operational

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This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.85 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
99.93 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 24, 2025

No incidents reported today.

May 23, 2025

No incidents reported.

May 22, 2025

No incidents reported.

May 21, 2025
RESOLVED: Major: Asset + Supporting files imports not accessible
Resolved - The issue affecting the accessibility of Asset and Supporting files imports has been resolved. You should no longer encounter the error message stating "You do not have permission to view this page."


To fully resolve any remaining issues, we recommend restarting your environment. This should alleviate any lingering problems. If a restart is not feasible, these will need to be manually checked. After this, the import will be accessible again. Please follow the workaround below:


⒈Navigate to Supporting Files and Asset Management imports Section:
◦Within the impacted permission group, ensure all sub-permissions in the Supporting Files and Asset Management imports section are checked.



We appreciate your patience and understanding as we worked to resolve this matter.

Should you encounter any further issues or have any questions, please do not hesitate to reach out.
May 21, 18:09 CEST
Update - The recommended solution is a restart to your environment, this should alleviate any lingering issues. If you cannot restart then there is a workaround related to the Supporting Files and Asset Management imports permission .

Please go to the 'Supporting Files and Asset Management imports' section on the impacted permission group and ensure that all of the below sub permissions are checked.

Please reach out via your ticket if you have any further questions.
May 20, 17:37 CEST
Investigating - We are currently experiencing disruptions with our Asset and Supporting files imports.
The Asset and Supporting files imports are not accessible, a error picture with the text 'You do not have permission to view this page.' appears

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 5334.
May 20, 17:35 CEST
RESOLVED: Service disruption my.topdesk
Resolved - The availability issues on My.TOPdesk are solved.
Our teams have found the issue and implemented a fix. My.TOPdesk is available and operational for your requests.

All tickets linked to the major will now be closed. If you experience any lingering problems please contact us through your known channels.
Thank you for your patience,

TOPdesk Support
May 21, 14:56 CEST
Update - The availability issues on My.TOPdesk are solved.
Our teams have found the issue and implemented a fix. My.TOPdesk is available and operational for your requests.

All tickets linked to the major will now be closed. If you experience any lingering problems please contact us through your known channels.
Thank you for your patience,

TOPdesk Support
May 21, 14:54 CEST
Investigating - We are currently experiencing disruptions with one of our services. As a result your my.topdesk.com may not be available.

We are aware of the problem and are working on a solution.

If you require support for your TOPdesk environment, please contact TOPdesk Support by phone or via email at support@topdesk.com. Once we have more information, we will update this page.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 4864.
May 20, 10:31 CEST
May 20, 2025
RESOLVED: Service disruption My.TOPdesk
Resolved - This incident has been resolved.
May 20, 09:25 CEST
Investigating - We are currently experiencing disruptions with one of our services. As a result your My.TOPdesk.com may not be available.

We are aware of the problem and are working on a solution.

If you require support for your TOPdesk environment, please contact TOPdesk Support by phone or via email at support@topdesk.com. Once we have more information, we will update this page.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 4864.
May 19, 15:26 CEST
May 19, 2025
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025
RESOLVED: Automated Actions don't trigger for some customers in production
Resolved - The action service that was disrupted has been restored. We have had confirmation from several customers that sending email is working again. All tickets linked to the major will now be closed. If you experience any lingering problems please contact us through your known channels.

What exactly caused this bug will be investigated and published in an RCA soon.

Thank you for your patience,

TOPdesk Support
May 14, 13:36 CEST
Identified - The issue has been identified and a fix is being implemented.
May 12, 16:17 CEST
Investigating - We would like to inform you about a recent issue related to our latest version upgrade, which has caused some disruptions in our automation processes. Specifically, certain events might not trigger as expected, leading to failures in automation workflows. No error messages will be displayed in the interface. The affected events and actions appear to involve special characters such as Æ, æ, Ø, ø, Å, å, ö, among others.

Our development team has promptly addressed the issue and a fix has been created. The deployment of this fix will occur in two phases:

* The first group will receive the update tonight.
* The second group will receive the update tomorrow night.

We understand the inconvenience this may cause and appreciate your patience as we work to restore normal operations. If you have any questions or require assistance, please do not hesitate to contact our support team.
For the latest updates on this issue, please visit our TOPdesk Status Page: https://status.topdesk.com.

Thank you for your understanding.
May 12, 15:52 CEST
May 13, 2025

No incidents reported.

May 12, 2025
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

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